Cookie Policy
Effective date: 05 October 2026
1. Introduction
This Cookie Policy explains how [COMPANY_NAME: CANOPY INC / NORTHERN EDGE SOFTWARE PTY LTD] (ABN: [ABN_PLACEHOLDER: XX XXX XXX XXX]) uses cookies and similar storage technologies when you visit or use Canopy Observe (https://canopyobserve.com). It describes what these technologies are, why we use them, and how you can manage your preferences.
2. What Are Cookies and Local Storage?
Cookies are small data files that are placed on your device when you visit a website. They are widely used to make websites work properly, provide secure authentication, and remember your preferences. In addition to cookies, we use browser localStorage to maintain session state and user preferences without transferring data with every HTTP request.
3. Inventory of Technologies Used
We categorize our cookies and local storage items as follows:
A. Strictly Necessary (Essential)
Required for application security, authentication, and core functionality. These cannot be disabled.
| Key / Name | Storage Type | Duration | Purpose |
|---|---|---|---|
| auth_token | localStorage | 30 days | Cryptographic session token for authenticated API requests. |
| canopy_cookie_consent | localStorage | 1 year | Records user cookie consent status and timestamp. |
| canopy_user_settings | localStorage | Persistent | Local UI preferences (sound, telemetry alerts, auto-save). |
B. Performance & Error Monitoring (Optional / Telemetry)
Allows us to detect software crashes, diagnose client-side exceptions, and maintain high system reliability.
| Key / Name | Provider | Duration | Purpose |
|---|---|---|---|
| sentry-sdk | Sentry (EU region) | Session | Captures frontend stack traces and errors. No advertising or cross-site tracking. |
C. Payment Processing (Conditional)
When you visit the billing or checkout pages, Stripe may place security and fraud prevention cookies.
Provider: Stripe, Inc. (PCI-DSS Level 1 certified). Used solely for fraud mitigation and payment execution.
4. Third-Party Advertising and Tracking
We do NOT use advertising cookies, marketing trackers, or data-broker pixels. We do not sell personal data or track you across third-party websites.
5. Managing and Revoking Your Consent
You can accept or reject non-essential telemetry cookies using the banner displayed when you first visit our platform. You may change or revoke your cookie choices at any time by clicking the link located in the footer of every page.
You may also manage cookies directly through your browser settings. Please note that blocking essential storage will prevent authentication and drone telemetry monitoring from functioning.
6. Contact and Inquiries
If you have any questions about our use of cookies or privacy practices, please contact our Data Protection Officer at:
Email: [email protected]
Address: [REGISTERED_OFFICE_ADDRESS: Queensland, Australia]